Frequently asked questions

Yes, we offer peptide blends. For specific requests, please contact us directly, or visit the dedicated section on our website. We also provide combination deals.

Peptides can be reconstituted using a variety of solvents, depending on their hydrophilic or hydrophobic properties, as well as their acidic or basic nature. Common options include saline, bacteriostatic water, and acetic acid.

Peptides are made up of short chains of amino acids, serving as the fundamental components of proteins. In research, they play a key role in studying how biological processes work, understanding protein interactions, and investigating potential therapeutic effects. This makes them especially valuable in fields like regenerative medicine and hormone regulation. Check our introduction to peptides for further information.

Our lyophilized (powder) peptides should be stored at -20°C to -80°C, with a shelf life of up to 2 years or more. After reconstitution, store them refrigerated at 4°C and use within a few weeks. Always keep vials capped and stored in a cool, dry place, away from light and moisture. Once the cap is removed, we recommend immediate use and advise against storage after opening. For optimal stability, store peptides in dark conditions or in containers that protect them from light exposure.

The table below serves as a guideline for proper storage and shelf life of peptides:

Yes, our products are tested by an independent third-party laboratory, ensuring that each batch meets the highest standards of purity and composition. This process guarantees full transparency and reliability.

As a UK-based brand, we are committed to ensuring the highest standards of quality and consistency in every peptide we offer. With a minimum purity of >99%, each batch undergoes rigorous third-party testing to verify both composition and purity. We maintain strict temperature control throughout production and delivery, preserving the integrity and potency of our peptides. Our secure packaging ensures the product arrives in optimal condition.

Our peptides have a minimum purity of >99%, ensuring the highest quality for research. This level of purity means our peptides are primarily composed of the target sequence, maximising their effectiveness and reliability. To guarantee this standard, we employ rigorous third-party testing that thoroughly checks the composition and purity of each peptide.

What sets us apart in the peptide industry is the wealth of expertise and professionalism that underpins our operations. Our team includes individuals with experience working for three of the top five pharmaceutical companies globally, providing us with an in-depth understanding of the rigorous standards and quality control measures required in this field.

Our leadership possesses extensive knowledge gained from managing multi-million-pound corporations, with a strong grasp of complex supply chains and the specific demands of the pharmaceutical industry. We also have logistics experts who meticulously oversee the storage, handling, and delivery of our products to ensure they arrive in perfect condition, maintaining their purity and efficacy throughout the process.

Additionally, our in-house biochemists bring a high level of scientific insight, guiding the production of peptides that consistently meet the highest industry standards. This blend of experience, professionalism, and specialised expertise ensures that we deliver products of exceptional quality and reliability, setting us apart from others in the market.

We maintain strict quality control standards, ensuring that our products meet the highest levels of purity and safety. Our strategic hub location allows for faster and more reliable delivery. Unlike products shipped from various countries, you avoid customs delays and extra fees, providing a smoother experience. Our efficient distribution network allows us to get your order to you quickly, demonstrating the speed and reliability often unmatched by international suppliers.

It depends on whether your order has already been shipped. Please contact us immediately, and we’ll do our best to accommodate any changes or cancellations before the order is dispatched.

Yes, an invoice will automatically be included with your order and sent to you via email once the purchase is completed. If you need a copy or have any issues finding the invoice, feel free to contact us for assistance.

Yes, we offer discounts for bulk purchases. For more information, please contact us and our team will provide you with the details.

To pay with Bitcoin, simply select it during checkout. You will receive a wallet address to send the payment to. There is no need for confirmation on your end - our secure system automatically detects and processes the transaction. Just place your order, select cryptocurrency, transfer the amount to the wallet provided, and we will handle the rest.

Bank Transfer: Payments made via bank transfer typically process within 2-4 hours (or sooner) for UK transactions, depending on your bank.

Card Payments: Card payments are usually processed instantly or within a few minutes. In rare cases, it may take up to an hour, depending on the card issuer and processing system.

Cryptocurrency Payments: Crypto payment times can vary depending on the type of wallet you use, but they typically process within 10-60 minutes. However, network congestion may occasionally cause slight delays.

If you experience any delays beyond these timeframes, feel free to contact our support team for assistance.

Yes, your payment information is fully secure on our website. We do not store any payment details - only customer and order data are retained for processing purposes. This data is encrypted using 256-bit encryption, and we employ advanced security algorithms to safeguard your information. Additionally, we are fully compliant with GDPR regulations, ensuring that your personal data is handled responsibly and securely. You can trust that your privacy and payment details are protected at all times.

We offer a variety of payment methods for your convenience. You can choose to pay via bank transfer or by using major credit and debit cards. We also accept cryptocurrency payments for those who prefer alternative payment options. No matter which method you choose, all transactions are processed securely to ensure your financial information remains protected. If you have any specific questions about payment options, feel free to contact us.

For bank transfer, pay to:

• Bank: Zempler Bank
• Account Name: Prism Industries Limited
• Account Number: 12346902
• Sort Code: 08-71-99

Card payments are handled by TakePayments / Beepaid. A payment link will be sent to your email address or SMS number.

Once your order is processed and shipped, you will receive an email containing a tracking number. This number allows you to monitor the status of your order and access detailed tracking information. You can use the provided tracking link to see real-time updates on your shipment’s progress and estimated delivery date. If you have any questions or need further assistance, feel free to contact us.

We accept Bitcoin via our website. If you’d like to pay using a different cryptocurrency, please contact us, and we’ll provide you with the appropriate wallet address. We’re committed to offering flexible payment options to meet your needs.

For UK orders, all taxes and shipping costs are included at checkout. For international orders, any additional fees, such as customs duties or import taxes, are the responsibility of the customer and should be calculated based on your location. If you need assistance on this, do not hesitate to contact us for guidance.

Yes, you can update your delivery address as long as your order hasn’t been dispatched. Please contact us directly to make any changes.

Due to the perishable nature of our products, we cannot accept returns.

Yes, we ship orders internationally. While we do our best to follow regulations in different countries, we recommend that you check the specific import regulations and any potential charges, such as duties or taxes, that may apply in your location. If you have any questions about international shipping or potential charges, feel free to contact us for help.

UK customers can typically expect next-day delivery if their order is placed before 3pm. For international customers, delivery times will vary depending on your location, but feel free to contact us if you need a specific timeframe.

We use a variety of trusted shipping carriers to ensure your order is delivered safely and on time. These include FedEx, DPD, UPS, and Royal Mail. The carrier used for your order will depend on your location, the size of your order, and the shipping option you select at checkout. Rest assured, we work with reliable providers to offer fast and secure delivery. If you have a preferred shipping method or specific requirements, feel free to contact us, and we will do our best to accommodate your needs.

If your order is delayed or hasn’t arrived, please first check your tracking information. If the issue persists, feel free to contact us for further assistance.

Yes, you will receive a tracking number via email once your item has been dispatched.