Privacy Notice

1. Introduction

Express Peptides Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Express Peptides Ltd operates the webshop platform for Euro-Gen Laboratories.

For the purposes of data protection law, Prism Industries Limited is the Data Controller responsible for your personal data.

If you have any questions regarding this notice, please contact:

Email: info@euro-gen.co.uk

Registered Address: 21, Hyde Park Rd, Leeds, LS6 1PY.

3. Information We Collect

We may collect and process the following categories of personal data:

a) Identity Information

Full name

Company name (if applicable)

b) Contact Information

Email address

Telephone number

Billing and delivery address

c) Transaction Information

Order details

Payment confirmations (we do not store full card details)

d) Technical Data

IP address

Browser type and version

Time zone setting

Device information

Website usage data via cookies

e) Communications

Correspondence submitted via contact forms, email, or customer support channels

4. How We Use Your Information

We process personal data for the following purposes:

To fulfil and manage orders

To process payments

To respond to enquiries

To provide customer support

To improve website functionality and user experience

To comply with legal or regulatory obligations

To prevent fraud or misuse of our services

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity - to fulfil orders and provide services

Legal obligation - to comply with applicable laws and regulations

Legitimate interests - to operate and improve our business

Consent - where required (e.g., marketing communications)

You may withdraw consent at any time where processing is based on consent.

6. Data Sharing

We do not sell or rent your personal data.

We may share your data with:

Payment processors

Courier and logistics providers

IT and website hosting providers

Professional advisers (legal, accounting)

Regulatory or law enforcement authorities where required

All third-party service providers are required to handle your data securely and in accordance with applicable data protection laws.

7. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as:

Adequacy decisions

Standard Contractual Clauses (SCCs)

Equivalent lawful transfer mechanisms

8. Data Retention

We retain personal data only for as long as necessary to:

Fulfil contractual obligations

Comply with legal and tax requirements

Resolve disputes

Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. Cookies

Our website uses cookies and similar technologies to:

Ensure website functionality

Analyse traffic and performance

Improve user experience

You can manage cookie preferences via your browser settings. For further information, please refer to our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

Unauthorised access

Accidental loss

Alteration

Disclosure

While we take reasonable precautions, no internet transmission can be guaranteed 100% secure.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure (“right to be forgotten”)

Restrict processing

Object to processing

Request data portability

Withdraw consent (where applicable)

Lodge a complaint with the Information Commissioner's Office (ICO)

ICO Website: https://ico.org.uk

To exercise your rights, please contact us at:

info@euro-gen.co.uk

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Updates will be posted on this page with a revised effective date.